This section provides answers to common questions and concerns regarding water service connections, billings, metering and payment. Click on the questions below to view and hide the answers.
ANS:For residential property owners, the requirements are as follows:
ANS: Water service connections are disconnected by HWD for the following reasons:
ANS: Yes. To request the temporary disconnection of your water service, please visit the HWD office/Sub-office. You must submit a written request letter, together with the full payment of any outstanding account. Only registered HWD consumers will be entertained.
ANS: Visit HWD Admin Office or any sub office/s, a Request for Payment will be given reflecting the total amount to be paid:
ANS: To report such leaks, please text or call the HWD Hotline 09985654385 or (047) 491-2472/633-0362. Our customer service representative will be more than glad to handle your call.
ANS: Report the incident in HWD office or text/call the Hotline 09985654385or (047) 491-2472/633-0362 within 24 hours and report discovery of the incident.
ANS: Among the reasons for abrupt increases in water billings are:
ANS: There may be a leak in your plumbing system. To check for leaks, close all water outlets inside your property and observe your water meter. If the water meter continues to move then there may be an underground leak within your water/plumbing system. Contact a plumber who can investigate and fix the leak.
ANS: Your meter may be defective. Immediately contact HWD office/sub-office or HWD Hotline 09985654385 or (047) 491-2472/633-0362 to report your meter.
ANS: Yes. Just provide your correct Account Number and Account Name including the address to the cashie
ANS: Visit the HWD Office and proceed to Public Assistant and Complaints Desk (PACD) to request for reconnection.
ANS: Your overpayment will automatically appear as advanced payment. This will be reflected in your next Statement of Account.