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News and Updates

Policy on Service Connection

Posted on November 01, 2015

1. Minimum service connection components shall be as shown in Fig. 1. Fig.1   2. Service connection components up to the swing valve as shown in Fig. 1 shall be installed outside the fence or property of the customer for easy inspection and maintenance.   3. Service connection with a total distance of 6 meters or more measured from the tapping point to the nearest property line of the customer shall be installed at a suitable place nearest the tapping point as determined by the Maintenance Foreman. 4. Except for the water meter and magnetic lock valve (which will be provided by HWD), the customer has the option to provide the materials needed for the service connection provided that such materials conform to the specifications of HWD. The materials shall be inspected prior to the approval of the application for service connection. 5. Applicants shall be responsible in securing all necessary permits and/or clearances that maybe required by other government agencies (i.e. Municipal/DPWH excavation permit, etc.). 6. The applicant or his authorized representative shall be required to attend the orientation/briefing on HWD’s policies, rules and regulations. 7. The application fee for new service connection is P2,500.00. 8. Effective on November 2, 2015.

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New Reconnection Policy

Posted on November 01, 2015

SCHEDULE OF RECONNECTION FEES AND OTHER INCIDENTAL EXPENSES A.) If the approved application for reconnection is within 180 days from disconnection date: A.1.) Service connections equipped w/ magnetic lock valve (MLV) - Unpaid Water Bills (including penalty) + P50.00 Reconnection Fee. A.2.) Service connections NOT equipped w/ MLV - Unpaid Water Bills (including penalty) + P400.00 Reconnection Fee + P50.00 Inspection Fee + Cost of other materials/labor needed for the installation of MLV. B.) If the approved application for reconnection is within 181 to 365 days from disconnection date: B.1.) Service connections equipped w/ MLV - Unpaid Water Bills (including penalty) + P100.00 Reconnection Fee + P50.00 Inspection Fee. B.2.) Service connections NOT equipped w/ MLV - Unpaid Water Bills (including penalty) + P500.00 Reconnection Fee + P50.00 Inspection Fee + Cost of other materials/labor needed for the installation of MLV. C.) Service connections that remain inactive for more than 365 days from the disconnection date shall be automatically removed/disconnected at the tapping point (mainline). Recovered/salvaged service connection materials shall be turned over to the Concessionaire, except for the water meter and MLV. Reconnection of water service maybe availed subject to the following conditions: C.1.) Availability of sufficient water pressure/supply in the area. C.2.) Payment of Unpaid Water Bills (including penalty and other charges, if any). C.3.) Payment of P500.00 Meter Maintenance Fee. C.4.) Payment of P200.00 Reconnection Fee, if equipped w/ MLV and P600.00 if NOT equipped w/ MLV. C.5.) Payment of P50.00 Inspection Fee. C.6.) Payment for the cost of labor and new service connection materials. D.) All request/application of water service reconnection may incur other incidental expenses (i.e. Misc. Plumbing Materials, Excavation/Concrete Cutting Works, etc.) as reflected in the inspection report of the Maintenance Crew. E.) Effective on November 2, 2015 SUMMARY OF FEES   A.1.w/ MLV A.2.w/out MLV B.1.w/ MLV B.1.w/out MLV C.w/ MLV C.w/out MLV Unpaid Bills X X X X X X Reconnection Fee 50.00 400.00 100.00 500.00 200.00 600.00 Inspection Fee   50.00 50.00 50.00 50.00 50.00 Meter Maint. Fee         500.00 500.00 Labor, materials & other incidental expenses   X X X X X   50.00 450.00 150.00 550.00 750.00 1,150.00

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